Scale your expertise. Lift your whole team.
Have the confidence that your whole team is answering correctly, every time – with your organisation's expertise instantly available to every tech, in the moment, in front of customers. Your senior specialists freed to focus on what's truly new and complex.
Your best experts shouldn't be your biggest bottleneck.
Your most experienced specialists spend hours every week answering the same field questions. The answers are in the IFUs, SOPs, and training materials – but in practice they can't be found there in the moment, so questions get crowdsourced through phone calls, Slack threads, and "who knows about this device?" emails. The knowledge ends up living in a handful of heads, and it doesn't scale.
New hires need a week of onboarding and still ask basic questions six months later, and it takes years before they perform like your veterans. The support burden falls back on you and your senior specialists – growing every time the team or product portfolio grows.
The knowledge exists in your company – turn it into a system your whole team can use.
ShakeIQ takes your approved IFUs, SOPs, technical bulletins, clinical evidence, and training content – and turns them into a single trusted system every tech can use in the moment. The field-honed shortcuts your senior specialists rely on also get layered in. The result: verified answers, with the practical know-how, available to every tech – not just the SMEs who hold them today.
When the system supports the work this way, every interaction also becomes structured signal at the source – what was asked, what was resolved, what's recurring, where the knowledge gaps are. That's the evidence you've never had to back your next service investment call – staffing, training, parts, content – grounded in what's actually happening this week, not last quarter's NPS survey.
Why service & support leaders love ShakeIQ.
Every tech performs at your top tech's level
What lives in your head – and your senior specialists' heads – becomes available to the whole team, in the moment, with the same source-grounded confidence whether it's a 20-year veteran or a six-week new hire answering. Consistency across territories, instantly.
Stop being the bottleneck
Your most experienced specialists aren't pinged for every hard question. The system answers from approved sources, says "I don't know" when the evidence isn't there, and routes the rest with full context so the right SME handles it once – not over and over.
Training investment that finally pays back
The PDFs and LMS content reps email and never read become a working system techs actually reach for in the moment – faster ramp, fewer "I forgot from training" calls, real returns on the enablement budget you already spend.
Service as a strategic edge
Be the team known across the industry for unrivaled service and support – the one customers ask for by name, that wins renewals before they're contested, and that competitors quietly benchmark themselves against. Service stops being a cost line and starts being the reputation that protects every account you have.
One platform. Three products your service team uses every day.
ShakeIQ is three products working together – governed knowledge, field execution, and leadership visibility. Veridian is your team's source of trusted, governed answers; Frontline is where those answers show up in their work; Intelligence is your lens into the field.
Built for regulated MedTech – not retrofitted from a generic LLM.
Most AI tools your team has tried – Glean, NotebookLM, generic ChatGPT wrappers – were built for general office questions. They hallucinate when they don't know. They lose accuracy past 50 documents. They have no concept of a 1,000-page IFU, an SOP hierarchy, or a Class III audit trail. ShakeIQ Veridian was built for the regulated reality of MedTech from day one.
Governed answers, not generated answers
Every answer cites the source document, version, and page – grounded in your approved corpus, never inferred or invented. When the evidence isn't there, the system says so, identifies the gap, and routes to the right SME with full context.
Built for thousands of documents, not fifty
Generic LLM-and-RAG tools start to drop accuracy past 50 documents. ShakeIQ reasons across thousands – including 1,000-page IFUs, version histories, SOPs, and clinical evidence – with the same precision on document one as on document 1,001.
Source hierarchy that reflects reality
IFUs and approved technical documentation carry more authority than training materials. Field-submitted insight stays unverified until SME review promotes it. Conflicts between approved sources surface to an admin instead of being silently resolved. No rumor engine.
Class III–grade governance from day one
Role-based access controls who sees what. Every interaction is logged for audit. Your data never trains shared models. Built for environments where Glean, NotebookLM, and generic chatbots cannot pass an InfoSec review – let alone a Class III audit.
Finally, a closed-loop MedTech service system –
connecting the field to service strategy, and back.
ShakeIQ closes the loop – real-time field service activity flows through to leadership, and operational decisions flow back to the techs.
Be known for unrivaled service.
Schedule a demo to see how ShakeIQ turns your approved knowledge and your team's hard-won expertise into trusted, governed answers every tech can use in the moment – and how service leaders are using it to free their SMEs, lift first-time-fix rates, and build a service reputation customers won't leave.