Be the expert the field leans on.
Clinical specialists and service engineers carry the hardest questions in MedTech – the ones reps escalate, the ones surgeons ask mid-case, the ones that decide whether a device stays installed. ShakeIQ puts every IFU, clinical study, and service bulletin one tap away – cited and defensible – and turns every site visit, training, and issue into structured signal HQ can act on.
You're the safety net.
Your tools shouldn't be the bottleneck.
You're the person reps call when the answer has to be right – a surgeon asking about a cohort outcome, an OR team mid-procedure with a fault code, a biomed questioning a cleaning cycle. The answer lives somewhere – an IFU, a service bulletin, an email from R&D two quarters ago – and you're expected to find it, deliver it, and document what happened without breaking stride.
Most "enablement" tools were built for sellers closing deals, not for the people holding the clinical and technical line after the device is in. And the report back to HQ – training delivered, issues triaged, questions you couldn't answer – usually ends up in an email or a doc nobody else opens. Your day disappears. HQ never sees the pattern.
Governed answers, instant recall, and the report already written.
ShakeIQ's knowledge engine, Veridian, ingests your IFUs, clinical evidence, service manuals, SOPs, and internal Q&A – governed by type, approval, and role. Ask a question and the current approved answer comes back in seconds, cited to source. Walk into a site and ShakeIQ has already pulled the history, recent service activity, and similar cases from across your install base. Because Veridian is governed, it says "I don't know" when it should – safe in front of a physician, safe in a compliance audit.
The report back is part of the same app. Training delivered, issues triaged, gaps in documentation – captured once in the flow of the visit, structured automatically, on its way to HQ before you've left the parking lot.
A day with ShakeIQ, from site arrival to HQ hand-off.
Walk in ready for the questions you can't predict.
ShakeIQ automatically pulls the latest IFU revision, the most recent clinical study, and the service history for this site – plus similar cases from across your install base. All in one place, all cited. No more stitching together three portals the night before.
Answer in seconds, not "let me get back to you."
When the surgeon asks about a contraindication or the biomed asks about a fault code, the shareable answer is one tap away – with source, revision date, and approver visible. Notes, photos, and actions captured as you go, not after. Training sessions run cleaner. Issues close on the first visit.
Close the loop without the Sunday-night paperwork.
What happened – training delivered, issues triaged, questions the documentation couldn't answer – is already captured, structured, and on its way to HQ. Regulatory sees the question. R&D sees the fault pattern. You see your next visit prepared for you.
Why clinical and service teams stay.
Four things the people holding the clinical and technical line tell us, once they've lived with ShakeIQ for a few weeks.
Detailed answers, not plausible ones
Ask the hardest question you have. Veridian either gives you the cited, approved answer – or tells you it doesn't know. You'll never have to defend a made-up number in front of a physician.
"I used to keep three tabs open and a folder of PDFs on my desktop. Now I just ask."
Training that travels with you
Deliver the same message your company actually approved, in the same words, at every site. New hires ramp on the real answer – not the one whoever trained them last remembered.
"Our training consistency used to depend on who showed up. It doesn't anymore."
Fewer repeat visits
ShakeIQ automatically surfaces service bulletins, troubleshooting trees, and similar cases from across your install base – no stitching together three portals. The issue you're there for is usually one the system has seen, and the cited, documented fix is already in hand when you arrive.
"First-visit resolution is the only metric that matters. This moves it."
HQ actually hears the field
Every question you ask, every gap the system can't answer, every issue you log becomes structured signal back to product, regulatory, and commercial. The field stops being a black box.
"For the first time, the noise from the field is organized."
Your knowledge is one product in a connected platform.
ShakeIQ is three products working together – governed knowledge, field execution, and leadership visibility. As a clinical specialist or service engineer, you use all three – even when you only see one.
Ask your hardest question.
Fifteen minutes with the Veridian engine – on your own content, answering your own hardest questions – is the fastest way to feel the difference.